Shipping

1. Free Worldwide Express Shipping

We offer complimentary international shipping on all orders. The price displayed at checkout is the total price for item delivery—there are zero surprise shipping costs added.

  • Estimated Delivery: 7 to 15 business days overall.

  • Timeline Breakdown: 2–5 business days for physical authentication and quality control, followed by 5–10 business days in transit.

2. Direct Dispatch Hub

Every item is routed to our central verification facility first. Once our inspection team authenticates and approves the item's condition, your package is securely packed and dispatched directly to your address.

3. Global Logistics Carriers

All parcels are shipped via top-tier global couriers with full door-to-door tracking. Carrier selection depends on destination speed and local coverage.

4. Quality Check & Handling Schedule

  • Processing: Physical inspection and authentication take 2 to 5 business days after the item reaches our facility.

  • Notification: You will receive visual confirmation and an order update as soon as inspection clears.

5. Delivery & Tracking

  • Transit typically takes 5 to 10 business days, subject to local customs processing speeds.

  • Tracking numbers are automatically attached to your account and emailed to you as soon as the carrier scans your package.

6. Duties, Taxes, & Customs Clearance

All international packages are shipped DDU (Delivered Duty Unpaid):

  • Buyers are responsible for any import taxes, VAT, or local customs processing fees required by their home country.

  • Customs documentation accurately reflects total order value. We do not under-declare values or classify shipments as gifts.

  • Packages rejected or abandoned due to unpaid customs duties are non-refundable.

7. Address Accuracy

Please ensure your address details are completely accurate at checkout. Devines cannot replace packages lost due to incorrect shipping addresses. If you notice a typo in your address, email info@devines.store immediately so we can update it before dispatch.

8. Lost, Damaged, or Missing Parcels

  • Lost Packages: If tracking shows no activity for over 10 business days, or if the carrier confirms a lost shipment, you will receive a 100% full refund.

  • Damaged Deliveries: If your item arrives damaged, email us within 48 hours with order details and clear photo evidence so we can file a carrier investigation.

9. Delivery Exclusions

We ship to almost every country served by major express networks. If we are unable to ship to your specific region due to carrier restrictions or local customs regulations, your order will be canceled and fully refunded immediately.

10. Shipping Support

For any questions regarding your package or tracking status, reach out to customer care at info@devines.store.