Privacy Policy

1. Information We Collect

We collect minimal personal data to operate our services efficiently:

  • Account Setup: Your email address and username when you create an account.

  • Purchases: Shipping details and payment data needed to fulfill orders. Payment processing is handled directly by secure, PCI-compliant providers—Devines never stores full payment card details.

  • Customer Support: Direct messages and inquiries sent to our support team to help resolve order details.

  • Usage Data & Analytics: General browsing activity, system details, and approximate regional location based on your IP address. We use anonymous session tracking to count site visits. We do not use third-party ad-tracking cookies or sell user profiles.

2. How We Use Your Data

Your information is strictly used to:

  • Fulfill orders, process payments, and organize shipping.

  • Send essential transactional updates (order confirmations, quality check updates, and delivery tracking).

  • Prevent fraudulent activities and maintain platform security.

  • Improve website functionality.

We never sell your personal information or send promotional emails unless you specifically opt in.

3. Data Sharing

We share limited data only when strictly necessary:

  • Fulfillment Partners: Shipping addresses shared with logistics partners and couriers to deliver your orders.

  • Service Infrastructure: Essential service providers (hosting platforms, secure payment processors).

  • Legal Requirements: Circumstances where disclosure is required by valid legal process or regulatory obligations.

4. Storage, Retention & Security

  • Security: All data transmitted to and from Devines is protected using SSL/TLS encryption.

  • Retention: We keep active account details as long as your profile remains open. Order transaction records are retained for at least 3 years for tax and legal compliance.

  • Account Deletion: You can request account deletion at any time by contacting our support team. Eligible personal data will be erased within 30 days.

5. Your Rights

Depending on your location, you have the right to request access to, correction of, or deletion of your personal data held by Devines. You may also request a copy of your stored records.

6. Global Data Transfers & Age Limits

  • International Transfer: Devines serves global customers; your information may be processed across secure international servers to fulfill your orders.

  • Minors: Our store is intended for users aged 18 and older. We do not knowingly collect information from minors.

7. Policy Updates & Contact

We may update this policy periodically to reflect operational or regulatory changes.

For privacy inquiries or to exercise your data rights, contact us at info@devines.store.