Returns & Refunds

1. General Sales Terms

Due to the exclusive and pre-owned nature of our inventory, all sales are final. Devines does not offer refunds, exchanges, or cancellations for:

  • Change of mind after order placement

  • Fits or sizing preferences (when measurements match the listing)

  • Minor color differences caused by screen settings or lighting

  • Orders that have already entered physical verification

Completing payment confirms your agreement to these terms.

2. Full Refund Eligibility

You are covered for a 100% refund in any of the following events:

  • Authentication Failure: If an item fails our inspection process, your order is canceled and refunded immediately.

  • Significant Item Discrepancy: If physical inspection reveals undisclosed damage, wrong sizing, or major condition issues, we will notify you before shipping. You may choose to receive a partial refund or cancel for a full refund. (If unconfirmed after 7 days, the order is automatically canceled and fully refunded).

  • Transit Loss: Packages confirmed lost by the courier receive a full refund.

  • Unfulfillable Orders: If an item is out of stock or unable to ship, we cancel the transaction and issue a full refund.

3. Inspection Approval

Prior to final dispatch, you will receive photo verification of your item's condition. Accepting these photos—or letting the review window pass—confirms the order for final shipment. Condition claims cannot be opened after this approval stage.

4. Processing Details

  • Payouts: Refunds process to your original payment method within 1–2 business days. Banks usually take 5–10 business days to post the balance.

  • Currency: Transactions and refunds are completed in EUR. Devines does not cover foreign currency conversion differences.

  • Coverage: Valid full refunds include all original shipping and processing fees.

5. Non-Eligible Claims

Refunds are not granted for packages refused at customs, unpaid import duties, damage occurring after delivery, or claims filed after shipment.

6. Customer Care & Disputes

For support or order inquiries, email info@devines.store with your order number. Please contact us directly before filing a dispute with your bank so we can resolve your issue quickly.