FAQ

A curated shop for pre-owned designer and archive fashion from Asia’s second-hand market. We find the pieces, check them in person and ship them to you — without the language, payment and shipping hassle.

No. devines is independent and isn’t connected to or endorsed by any brand in our catalogue. Everything we sell is pre-owned.

Press Buy on a piece to check out at the listed price. Want to ask something or talk price first? Use Chat / Make an offer.

Yes. Open the piece, choose Make offer, enter your price in your own currency and send it. We accept it, decline it, or come back with our own price.

You get an email and a Pay button in your chat. We hold the piece for you for 24 hours — if it isn’t paid in time, the hold ends and the piece goes back on sale.

Only to chat or make an offer. Log in with your email and a 6-digit code — no password. The same code creates your account the first time.

Yes. After you pay, the piece goes to our inspection hub, where we authenticate it and check its condition before it ships. This takes 3–6 business days. If it fails authentication, we cancel the order and refund you in full.

8–16 business days in total: 3–6 business days for inspection, then 5–10 business days in transit with tracked express couriers.

Yes, worldwide. The price you see includes shipping.

Possibly. Orders ship duties unpaid, so any import tax or customs fees in your country are paid by you on delivery. We always declare the real value. Parcels refused because of unpaid duties can’t be refunded.

You get a tracking number by email as soon as the courier scans your parcel.

In the currency you choose in the menu at the bottom of every page. If it’s EUR, USD, GBP, AUD, CAD or JPY, you pay exactly the price you see, in that currency. Any other currency is shown as a guide and you pay in EUR; your bank converts it at its own rate.

The payment options for your country are shown at checkout. We never see or store your card details.

Everything is pre-owned and checked before shipping, so all sales are final — including change of mind and fit or sizing preferences when the measurements match the listing. Not sure about something? Ask us before you buy.

Refunds for a failed authentication, a big mismatch, a parcel lost in transit, or a piece we can’t ship go back to your original payment method within 1–2 business days. Your bank may take another 5–10 days to show it.

Often, yes. Tell us the designer, the piece, your size and budget in Chat with us, or message us on Instagram. We search our network of sellers and send you options that pass our checks.